FAQs
Frequently Asked Questions
Questions About Products
Q: What is the difference between a refill & a planner?
A: A refill is a spiral or seven-hole-punched calendar that can be inserted into your existing planner cover. A planner is a standalone planning unit that includes the calendar insert.
Q: What components are included in a refill?
A: Calendar, telephone directory, notes pages, zip pouch and business card holder.
Q: What types of bindings are there to choose from?
A: Spiral, seven-hole punch, ringed and stapled.
Q: What is an Academic Year (AY) calendar and how does it differ from a Regular Year (RY) calendar?
A: An Academic Year (AY) calendar covers a 12-month time span from July through June. A Regular Year (RY) calendar covers a 12-month time span from January through December.
Q: When will calendars for next year be available on-line?
A: Calendars for the next year become available in July of the previous year. For example: Calendars for January 2010 will be available in July of 2009. Academic Year (July-June) calendars are available at our web store beginning in March.
Q: Where can I purchase Blue Sky planner refills?
A: An assortment of Blue Sky planner refills can be purchased at various retailers including Target, Office Depot, OfficeMax & FedEx Office. Blue Sky planner refills can also be purchased at our web store.
Q: Can Blue Sky planner refills be purchased directly from retailer web sites?
A: No, unfortunately, retailers do not carry Blue Sky planner refills on their websites at this time.
Questions About Service and Policies
Q: If I have questions about my order who can I contact?
A: Please submit your questions to our Customer Service Department. custserv@blueskyimg.com
Q: Can large quantities or wholesale orders be placed through your web site?
A: We are happy to accommodate large orders; however, our site is not always capable of processing bulk quantities. Therefore, if your order total is greater than $500, please contact our Customer Service Department. custserv@blueskyimg.com
Q: What is your Return Policy?
A: Please click on the link to find our Customer Service Policies.
Q: What do I do if I receive a defective product?
A: Please contact our Customer Service Department or follow the instructions on how to return or exchange your product. For instructions, please click on the link to find our Customer Service Policies.
Q: Can I make a change to my order?
A: No. If you recently placed your order (within approximately 24 hours), contact our Customer Service Department and we can try cancel your order if it has not already been processed. However, if your order has been processed, changes to and cancellations cannot be made and you will have to go through the return or exchange process to make the desired change.
Q: After placing an order how long will it take to receive my items in the mail?
A: Orders are processed by or before 8:30 am PST each business day. If your order is submitted after 8:30 am it will be processed on our next business day. Once standard orders are processed they generally take 4 to 10 business days to arrive depending upon the shipping destination. Holiday shipping (November - December) can take up to 14 business days to deliver.
Q: If I chose express or overnight delivery when can I expect to receive my product?
A: Orders are processed by or before 8:30 am PST each business day. If you place your order prior to this cut-off time it will be processed and shipped that same day. Overnight orders will arrive on the next business day and express orders will arrive in two business days. If you place an express or overnight order after this 8:30 am cut-off time it will not be processed and shipped until the following business day. However, exceptions can be made. If you place your order after the cut-off time, but would like it shipped same day please contact our customer service department at custserv@blueskyimg.com and they will do their best to accommodate your request for same day shipping.
Q: How are products delivered?
A: The majority of our products are delivered via USPS. If you request rush shipping or if your order is more than two or three items, then your order will be sent via UPS or FedEx.
Q: Can I have my order shipped to a PO Box?
A: Yes, we can ship orders to PO Boxes, however, due to size constraints your order could be deemed undeliverable. All orders above 13oz could be undeliverable and require an alternate delivery address. If this is the case, your order will be held and we will contact you via email.
Q: Can I have Express and Overnight orders shipped to a PO Box?
A: No. Our Express and Overnight orders are shipped FedEx. FedEx packages cannot be delivered to PO Boxes.
Q: Can I order product to be delivered to an address outside the United States?
A: No. Unfortunately, we can only fill orders which are being delivered to addresses within the United States.
Q: Can I get order tracking to view the status of my order?
A: At this time we do not offer order tracking to our customers. If you would like to get a status update on an existing order please contact our customer service department. custserv@blueskyimg.com
Q: What do you charge for shipping?
A: Please click on the link to find our Shipping Options and Policies.
Q: Is your web site secure?
A: Yes, we use VeriSign to ensure that all transactions are secure and confidential.
Q: What payment options are accepted on your web site?
A. Blue Sky does not accept payment in the form of a check or money order; however, Blue Sky accepts the following credit cards:
- Visa
- MasterCard
- American Express
- Discover
- Diner’s Club
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