Customer Service
Return Policy:
Blue Sky guarantees that our products will arrive at their destination defect-free. If you are not satisfied with the condition of your product, please return the product to Blue Sky and we will exchange the product or issue a credit. Please follow the return procedures outlined below.
Please send returns & exchanges to:
Blue Sky
Attn: Web Returns
15991 Red Hill Ave., Suite 101
Tustin, CA 92780
- All orders must be postmarked within 30 days of the order invoice date.
- Please include a copy of your invoice or order confirmation in the package with your return.
- Indicate if you want a replacement or a credit for the product.
- Upon receipt of the return, Blue Sky will process the exchange or credit.
- Please note that shipping and handling for returns will not be refunded.
- Please provide all Contact info (Name, Address, Phone, Email) in package if it is not already stated on your invoice or order confirmation.
Payment Options:
Blue Sky does not accept payment in the form of a check or money order; however, Blue Sky accepts the following credit cards:
- Visa
- MasterCard
- American Express
- Discover
- Diner’s Club
Standard Shipping Information:
Freight charges are calculated based on the order total. Minimum order processing fees & taxes are excluded from the freight calculation. Below please find a shipping cost schedule for standard ground, two-day air and overnight shipments.
Standard orders will arrive in 4 to 10 business days from the date on which the order was placed. Blue Sky does not guarantee a delivery time for 2-Day Air Shipments.
Air and Overnight Shipments:
Please contact Blue Sky Customer Service (custserv@blueskyimg.com) for large orders in excess of $1,000 for reduced freight rates.
Please note that orders are not processed on Saturdays and Sundays. If an order is placed on either of these days, your order will be processed the next business day.
At this time, we can only ship orders going to addresses within the United States; and, shipping to P.O. Box addresses is limited to small-sized items only.
Wholesale Requests:
At this time we are unable to maintain excess inventories to sell wholesale; however, we can often accommodate a consumer’s needs depending upon the type of product. The purchase program will require a minimum order value and the buyer will incur the shipping and handling costs. Please contact our Customer Service Department for further details at custserv@blueskyimg.com.
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